To request immediate support please login to your portal online and open a trouble ticket or simply call (877) 822-5565.

Common Trouble shooting problems

Standard Ports:
In (POP3): 110
Out (SMTP): 25
Alternative Ports:
Out (SMTP): 2525

Trouble: Can not send out email. Can receive fine.
Steps to isolate issue…

1. Make sure your username/password is correct.
2. Internet email Settings. Tools/Email Accounts/Open email account with trouble/more settings/Outgoing Server
1. Check box: My outgoing server (SMTP) requires authentication.
2. Check box: Use same settings as my incoming mail server
3. Alternatively you can change this to use a different mail server for sending email.
3. Try changing the Outgoing Server (SMTP) to port 2525
   1. Tools/Email Accounts/Open email account with trouble /more settings/Advanced
   2. Change the Outgoing (SMTP) 25 to 2525

   

If you are a Global IT Customer Contact us at (877) 822-5565 for direct support requests or login to your account and submit a trouble ticket online.

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